The Topaz Blog

Mystery shopping in your hotel spa: How to inspect what you
The treatment was going beautifully until the therapist asked ‘Oh, have I done that leg?’As a hotel & spa management company, we like to think tha...
4th March 2014, by Andrew Hammond
Customer acquisition vs. Customer retention in hotel spas
Spa marketing: “Look after the customers you’ve got!” It sounds a simple idea doesn’t it and one that many businesses claim they implement as a matter...
28th February 2014, by Ray Payne
The best hotel blog articles ever written
We recently came across a blog which suggested we should be writing 25 headlines for every article we create. Yes, you read that correctly, 25 headlin...
28th February 2014, by Andrew Hammond
Hotel Management vs. Spa Management
Hotel manager vs. Spa manager: which is REALLY the tougher role?It could be argued that the primary objective of the roles of hotel manager & spa ...
28th February 2014, by Andrew Hammond
Consumers are driving change in UK hotel sector
'UK hotels are thriving due to strong leisure businesses'That’s the conclusion of a new study called ‘A New Breed of Traveller’ just published b...
28th February 2014, by Mike Fitch